Frequently Asked Questions
Q: How should I store the treats?
A: To ensure maximum freshness and quality, please seal the bag tightly after each use and store it in a cool, dry place away from direct sunlight.
Q: How are PAWS Healthy Choice Freeze-dried Beef Liver Topper treats made?
A: Our freeze-drying process is a gentle, low-temperature method that removes moisture while locking in all the natural nutrients, aroma, and rich flavor of the raw ingredients. It’s the best way to preserve the nutritional value of the food without using high-heat processing or artificial preservatives.
Q: What makes PAWS Healthy Choice treats different?
A: Paws Healthy Choice is built on transparency and quality. We use only 100% all-natural, human-grade ingredients. Our treats use limited ingredient formulas, ensuring they are free from the artificial fillers, colors, and flavors found in many pet products.
Q: Where are PAWS Healthy Choice treats and toppers made?
A: All of our products are made in the USA, so you can be confident you're giving your pet the very best.
Q: Are these treats safe for pets with allergies or sensitive stomachs?
A: Many of our products, especially our single-ingredient toppers like Beef Liver, are an excellent choice for pets with common food sensitivities (such as grain, gluten, or chicken). We always list every ingredient on the package and product page. If your pet has a specific allergy, we recommend reviewing the ingredient list with your veterinarian.
Q: How long will it take to receive my order?
A: We're excited for your pet to try their new treats! We process and ship all orders within 1-3 business days. Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow its journey.
Q: What shipping methods are available?
We offer UPS & USPS with multiple options for you to choose from!
Q: How can I track my order?
A: As soon as your order is on its way, we will send you a shipping confirmation email that includes your tracking link.
Q: What payment methods do you accept?
A: You can securely check out using Apple Pay, Google Pay, Amazon Pay, Shop Pay, Venmo, PayPal, and all major credit and debit cards.
Q: What is your return policy?
A: For the safety and health of all our customers' pets, we do not accept returns on consumable products.
However, your pet's happiness is our top priority. If your order arrives damaged, is incorrect, or you have any concerns about the quality, please contact us immediately at hello@pawshealthychoice.com. We will work with you to find a solution.
Q: What should I do if there's a problem with my order?
A: Your pet's happiness is our top priority. If your order arrives damaged, is incorrect, or you have any other concerns, please contact our customer support team at hello@pawshealthychoice.com or dm us Instagram @pawshealthy.choice right away, and we will make it right.
Q: Where do you ship to?
A: We ship to all 50 states within the United States. We are hoping to expand to new regions soon!